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  • #2428

    Snagg1
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      Ok all you Cricut-teers, I have been having a problem with my Cricut Expression of and on for a few months.

      I do have Design Studio and have updated the Cricut as well as the software thingies for the machine. I also have SCAL and MTC, and have had them for a little over a year.

      A few months ago I tried using my Halloween cartridge and Design Studio. I could get my images on the mat on the screen, but my Cricut wouldn't cut. Instead it did this funny diagonal line and went back to start. At first I thought it was the cartridge; you know, maybe there was a defect with it. So, I tried my Lace cartridge and had the same problem. I did not try cutting directly from the machine. I'm not really good at spacing and sizing without the visual help of the software.

      That same problem happens everyone once in a while using SCAL and/or MTC.

      Any ideas on what the problem might be or how to fix it? My Expression machine is about 2 years old.

      #96790

      craftysprinkles
      Swirly Scrapper
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        Lisa, have you tried contacting customer service?
        I had issues with DS, it wouldn't save much more that a couple of kbyets, that's one of the reasons that I finally broke down and bought a Gypsy. Which doesn't answer your question, sorry. Have you tried cutting directly from the cart without going through DS?

        #96791

        Lisa, you probably need to reset the machine.

        Here's the way to do it:

        1) First, tu your machine on with no cartridge loaded. Then you are going to roll all your gray dials (the two on the left and the one on the right) down to their lowest setting.

        2) Then you will want to grasp the green/gold cylinder blade assembly and use it to pull the entire gray carriage car unit (the one with the Cricut bug on it) along its track to the other side of the machine. Back in the cave where the gray carriage car usually sits there is a red button. Press that button and hold it down for about three seconds. Let go and then move the gray carriage car back into place.

        3) This next step will sound a bit odd, but many times it can fix your Cricut. You’re going to roll all your dials all the way up and all the way down three times—three times for each dial.

        4) Then you are going to hit the “Cut” button and tu the machine off. Let the machine sit for a few minutes (15-20), load a cartridge, tu it on, and try a practice cut.

        #96792

        Snagg1
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          Wow Jan. Thanks so much! I will have to give this a try. Some of those instructions sound like I should be doing them while hopping up and down on one foot while the moon is full. LOL

          I'll let you know how it goes. Thanks a ton!

          #96793

          Lisa, you probably need to reset the machine.

          Here's the way to do it:

          1) First, tu your machine on with no cartridge loaded. Then you are going to roll all your gray dials (the two on the left and the one on the right) down to their lowest setting.

          2) Then you will want to grasp the green/gold cylinder blade assembly and use it to pull the entire gray carriage car unit (the one with the Cricut bug on it) along its track to the other side of the machine. Back in the cave where the gray carriage car usually sits there is a red button. Press that button and hold it down for about three seconds. Let go and then move the gray carriage car back into place.

          3) This next step will sound a bit odd, but many times it can fix your Cricut. You’re going to roll all your dials all the way up and all the way down three times—three times for each dial.

          4) Then you are going to hit the “Cut” button and tu the machine off. Let the machine sit for a few minutes (15-20), load a cartridge, tu it on, and try a practice cut.

          Dr. Jan is in the house! Great idea Jan, I'm going to remember this remedy if i ever run into that problem. You're so cute. 🙂

          #96794

          Wow Jan. Thanks so much! I will have to give this a try. Some of those instructions sound like I should be doing them while hopping up and down on one foot while the moon is full. LOL

          I'll let you know how it goes. Thanks a ton!

          that's what i thought too when i read it.

          good luck!!

          #96795

          craftysprinkles
          Swirly Scrapper
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            Wow, Jan, I'm copying this one out and keeping it with my manual, thanks!!!
            One question, should I be wearing a garlic necklace while preforming this ritual? :p

            #96796

            hehehe

            #96797

            I copied it also!

            #96798

            Haha! I kept waiting for Jan to say, Then your going to roll over on the floor three times in front of your cricut..while not losing eye contact with the machine..and..

            Hahahhahha

            #96799
            Krissy
            Krissy
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              hehe 🙂

              #96800

              craftysprinkles
              Swirly Scrapper
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                Jan, where in the world did you find that info?

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